Clearing a Verbal Verification of Employment Condition
VVOE conditions arise when the lender cannot reach the employer, the borrower's employment status is unclear, or the VVOE reveals a discrepancy.
What Is This Condition?
- VVOE is the lender's call to the borrower's employer (HR or payroll) to confirm active employment within 10 business days of closing. A failed VVOE can kill a closing.
VVOE is the lender's call to the borrower's employer (HR or payroll) to confirm active employment within 10 business days of closing. A failed VVOE can kill a closing.
How to Clear This Condition
- 01Identify why VVOE failed
- 02Provide correct HR contact
- 03Coordinate with borrower to facilitate contact
- 04Obtain written VOE if verbal fails
- 05Address any discrepancy
Documents Required to Clear This Condition
- Employer HR contact information (name, direct phone, extension)
- Written VOE signed by HR
- Employment verification through Equifax Verify (for enrolled employers)
- Explanation if employment status changed
How CTC Handles This Condition
VVOE failures are among the most stressful last-minute conditions. CTC confirms HR contact information at intake, not at closing, so VVOE can be completed smoothly.
Frequently Asked Questions
What happens if my employer doesn't answer for VVOE?
CTC provides a current HR contact. If verbal contact fails, a written VOE signed by HR is typically acceptable. Large employers in Equifax Work Number can be verified automatically 24/7.
What if I changed jobs between application and closing?
Any employment change must be disclosed immediately. Same or similar role may be acceptable with updated documentation. Significant changes may require re-underwriting.
Can VVOE be done by email?
No — VVOE must be a phone call. The lender must speak with someone in HR or payroll. Some lenders accept Equifax Work Number as an automated alternative.