Loan Officer Resource
Encompass Mortgage Processing Workflow
Encompass by ICE Mortgage Technology is the most widely used LOS in the industry. CTC Processing is fluent in Encompass workflows, milestone management, and condition tracking within the platform.
In this guide
01How to grant CTC access to an Encompass file
02Encompass document stacking
03Condition tracking in Encompass
04Milestone updates and CTC communication
05Common Encompass-specific issues
06Encompass eFolder organization
FAQ
Frequently Asked Questions
How does CTC access files in Encompass?
Your Encompass admin grants CTC user-level access to specific files or file types. CTC manages all condition tracking, document requests, and milestone updates directly in Encompass.
Can CTC update milestones in Encompass?
Yes — CTC can update processing milestones, log condition status, and add notes in Encompass with LO-level access. Admin access is not required.
Does CTC use Encompass Smart Client or web?
CTC works with both Encompass Smart Client and the web-based version. We confirm access method during onboarding.
Put this into practice.
CTC handles the file so you can stay in front of borrowers and Realtors.